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privacy policy

 

PERNOD RICARD INDIA ONLINE PRIVACY POLICY

Pernod Ricard India Private Limited respects your right to privacy when you use our websites, our mobile applications, our pages on social networks, web forms and whenever else you communicate electronically with us (our “Digital Services”). That’s why we’ve developed this Privacy Policy to explain how Pernod Ricard India Private Limited (“Pernod Ricard”, “we,” or “our”) collects, stores, uses and processes the personal information you share with us through our Digital Services.

Before using our Digital Services, please read this Privacy Policy carefully (including the Pernod Ricard Cookie Policy, Article 2). If you do not agree to this Privacy Policy or the Pernod Ricard Cookies Policy, please do not use our Digital Services.

We reserve the right to make changes at any time by updating this Privacy Policy or the Pernod Ricard Cookies Policy. You should regularly review these policies to make sure you are aware of any changes which affect how your information may be used.

For Data Protection purposes, Pernod Ricard India Private Limited is the Data Controller of any personal information you submit to Pernod Ricard India Private Limited.

1. What personal information do we gather about you and how?

Personal information, in the context of this Privacy Policy, means any information that can be used to personally identify you or contact you online or elsewhere. This information includes data such as your name, postal address, e-mail address, phone number, (“personally identifiable information”) demographic information such as your date of birth, age, gender, and your habits or preferences when it they are linked to your personally identifiable information (collectively called “personal information”).

Personal information is only collected with your informed knowledge i.e. when you knowingly submit it to us. This usually occurs when you take part in one of our many promotional activities or subscribe to one of our Digital Services, for example:

·        Registration or sign-up online: e.g. subscribing to a newsletter specific to our Digital Services or creating an account to be a member of a club;

·        ‘Send to a friend’ marketing communications;

·        Sweepstake and contest;

·        Joining a loyalty program;

·        Buying products or services online, subject to applicable laws;

·        Using a QR Code displayed on Pernod Ricard products;

·        Events (invitation form or online forms on tablets filled out by our hostesses);

·        Brand websites;

·        Feedback, questions, or comments through a ‘contact us’ form;

·        Any other request that requires the submission of personal information.

The type and amount of information we collect for the features listed above depends on the activity, and the personal information we collect may include: first and last name, email address, home address and telephone number (work or home). For some activities, you might be asked to create a username and/or password and/or to provide additional information, including: (i) your age or date of birth, (ii) gender, (iii) frequency of use, (iv) facts about your household, lifestyle, interests and/or, (v) other information relevant to you.

Subject to applicable laws, we may use a variety of technologies that collect and provide information about how our Digital Services are accessed and used by you. We may also use demographic information about who uses our Digital Services, which we get from third parties such as Google or social media that you use (“Usage Information”).

Usage Information may consist of the pages you looked at, the time you looked at them and which beverage information (or other content) you accessed or provided. It also includes which language you use, demographic information about you (such as your age, gender and interest areas, where available) and which pages you looked at before you visited the current page.

We collect this information to gain a better idea of how people interact with our brands so we can then tailor and improve them accordingly. Most Usage Information that we collect can't be linked to you individually, but if we can link it to you then this Privacy Policy will apply.

2. How and why do we use tracking technologies?

Pernod Ricard uses tracking technologies such as cookies, IP address recording or log files, to gather technical information such as your web browser type and which operating system you use, the webpage you came from, your path through our website and your Internet Service Provider. This is so we can improve the functionality of our websites and better understand how visitors like you use our Digital Services and the tools they offer.

These tracking technologies help us tailor our Digital Services to your personal needs:

·        Subject to your consent where required by applicable law, our Digital Services use cookies and similar technologies (“cookies”). Cookies are small files placed on your device which serve a number of purposes, like remembering your preferences. Cookies let you enjoy a richer experience, as well as help accurately measure your behavior on our website. You can learn more about which cookies we use and how to disable them in our Cookies Policy

·        An IP address is a number used on a network to identify your computer every time you connect to the Internet. We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical issues, (ii) maintain website safety and security, (iii) restrict access to our Digital Services to certain users, and, (iv) better understand how our Digital Services are utilized;

·        We (or a third party on our behalf) may collect information in the form of logs files that record activity and gather statistics about browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) your web browser type and operating system, (ii) information about your session (such as the URL you came from, the date and time you visited our digital service, and which pages you viewed and for how long), and, (iii) other similar navigational or click-stream data. We also use log file information for our internal marketing and demographic studies, so we can constantly improve and customize the online services we offer you. Log files are only used internally, and are not associated with any personally identifiable individual.

3. For what purpose do we use your personal information?

Generally, the information we collect is only used for the purpose made clear to you at the point it was collected, or here in this Privacy Policy. These include:

When you register or sign-up via our Digital Services: the personal information you give is used to provide you with the benefits that typically come along with registration. This includes the ability to receive communications you select at the time of registration or that automatically come with your registration. For example, subscription to a newsletter, creation of an account, participation in a sweepstake or contest, invitation to or attendance at an event organized by Pernod Ricard;

·        When you use the ‘Send to a friend’ feature: personal information for one-time use (typically, names and email addresses) is used only once (e.g., to send a message) and is not retained by us;

·        When using e-commerce on some of our websites: we use your personal information to manage your order and deliver your products (or a third party on our behalf);

·        When you use a QR Code displayed on Pernod Ricard products: we use your personal information to send you more information on the products where the QR code was displayed or other products;

·        When you submit personal information on the iPads or other mobile devices available in Heritage Centers or distilleries: this is used to send you more information on the products;

·        Feedback, questions, or comments through our ‘Contact Us’ form and our ‘Tell Us’ compliance reporting system: if you contact us via an online contact form, your information is used to respond to your inquiry or comment.

When you submit your personal information, you may also be given the option (through a tick box or otherwise) to have your information used for an activity or service different from the one you are requesting. For example, if you enter a contest to win a prize, you may also be invited to sign up for a newsletter about other Pernod Ricard products. If you choose to have your information used for another activity or service in this way we will use your information to provide them to you.

We may also use your email address to send you transactional or administrative communications such as confirmation emails when you sign up for, or unsubscribe from, a specific registration or activity. We may also use it for certain service-related announcements, such as updates to our Privacy Notice, discontinued features or programs on our Digital Services, changes to our online services or technical support policies. Collectively, these communications are referred to in this Privacy Policy as “Non-Transactional Communications”.

We may also use your personal and/or demographic information for our internal marketing and demographic studies. This helps us constantly improve, personalize, and customize the products and services we provide.

Subject to applicable laws, this may include occasionally combining, updating, or otherwise enhancing the personal information collected through our Digital Services with anonymized data we get from outside records or third parties.

4. What happens if you do not wish to share your personal information with us?

If you choose not to submit any personal information when requested, you may not be able to participate in certain activities or use some of the personalized features of our Digital Services. This will also limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register for our Digital Services. However, you do not need to give us any personal information to simply browse our websites and learn more about Pernod Ricard and our products.

5. Who do we disclose your personal information to and why?

Pernod Ricard will never share your personal information with any third party that intends to use it for direct marketing purposes, unless we have specifically told you and you have given us explicit permission to do this.

Pernod Ricard may share your personal information with its subsidiary companies, or companies in which Pernod Ricard has control through either direct or indirect ownership (collectively referred to as the “Pernod Ricard Group”). The purposes are explained in Article 3.

Pernod Ricard may also share your personal information with third parties, but only in the following circumstances:

·        We may use service providers, agents or contractors to support the internal operations of our digital service, and to assist us with administering them or the various functions, programs and promotions available on it. Any such third party must provide the same levels of security for your personal information as Pernod Ricard and, where required, are bound by law/ legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Pernod Ricard;

·        When we run a joint or co-sponsored program or promotion on our Digital Services with another company, organization, or other reputable third party. As part of this event we may collect and process personal information and share it with that partner or sponsor;

·        When we run a promotion with another company, we may provide a separate link to that company's privacy policy which you should read before you share any personal information, because we cannot guarantee they adhere to the same privacy practices. If you do not want your information to be collected by or shared with a company other than ours, you can choose not to opt in or participate in these events at the time the personal information is collected or requested;

·        We may also disclose your personal information if we are required to do so by law, or if (in good faith) such action is necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Pernod Ricard, its customers, or the public;

·        In the event of a merger or acquisition of all or part of Pernod Ricard by another company, or in the event that Pernod Ricard were to sell or dispose of all or a part of the Pernod Ricard business. In this case the acquirer would have access to the information maintained by that Pernod Ricard business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate re-organisation, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law;

·        We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregate information that we share may include anonymous information that is captured through the use of cookies and other similar tracking technology, as explained in Article 2. 

6. Is your personal information sent to recipients located in other countries and why?

Pernod Ricard is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Pernod Ricard Group located in different countries.

Pernod Ricard takes appropriate steps to maintain the security of personal information both during transit and at the storage location by implementing contractual clauses which comply with applicable laws. You can check a list of countries where Pernod Ricard has an affiliate likely to receive your personal information here https://www.pernod-ricard.com/en/explore

 

7. How long do we keep your personal information?

We may store the personal information that you send to us via our Digital Services in our databases.

We may also need to retain your personal information for a reasonable period of time to comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and similar records management purposes.

If you ask us to no longer use your personal information to provide you with services, for example by opting-out of marketing emails, please contact us as described in Article 9. We remind you that you also have a right to have your personal information deleted at any time. This is also described in Article 9.

8. How do we keep your personal information secure?

Pernod Ricard takes all necessary technical and organisational measures to protect the confidentiality and security of your personal information collected from our Digital Services, including sensitive personal information.

These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Pernod Ricard employees, our agents and contractors; and, (ii) verifying the identities of registered users before they can access personal information we store about them.

However, we have no control over the privacy of any communication while it is in transit to us. No data transmission over the Internet or data storage system can be guaranteed to be 100% secure. We therefore recommend that you not include confidential, proprietary, or sensitive information in any such communications.

9. How you can you access, modify, delete or object to the use of your personal information?

You can access any personal information we hold about you by contacting the Pernod Ricard Privacy Office at india.connects@pernod-ricard.com

The Privacy Office can also help you with the following issues:

·        Corrections to your personal information if it is inaccurate, incomplete or out of date or request the deletion of your personal information

·        You reserve the right to not share any of your personal information with us or object to the processing of your data by us for legitimate reasons. However, if you choose this option, you will be limited in the activities and features we can provide you with.

·        If you do not want to receive newsletters, announcements, or other communications and/or services from us, please do not opt-in for those communications or services when you first register. If you have already opted-in and later want to opt-out, please click on the unsubscribe link in our communications or email us at india.connects@pernod-ricard.com

·        Along with every email message sent to you, we provide you with the opportunity to discontinue receiving communications in the future (i.e., unsubscribe). Simply follow the unsubscribe process or instructions provided in the email.

If you participated in a program that involved a third party and you agreed to receive communications from that third party, you will need to contact them directly to opt-out. This process should be outlined in the third party’s privacy policy.

10. How do we treat children's information?

Our digital services are not intended for children under the age of majority (“Minor”), so we do not knowingly collect personal information from Minors. You must be of legal age to purchase alcohol in the jurisdiction in which you reside and (if different) in the jurisdiction in which you are accessing the site to create an account and engage in activities and transactions on our digital services. By creating an account or engaging in activities or transactions, you confirm that you are of legal age to purchase alcohol in the jurisdiction in which you reside and (if different) in the jurisdiction in which you are accessing the site and are fully able to enter into, comply with and be legally bound by our Terms of Use and this Privacy Policy. If we are notified or learn that a Minor has submitted personal data to us through our digital services, we will delete their personal information.

11. Do we link to other third-party websites?

Our digital service may contain links that will direct you to other websites or services that are operated and controlled by third parties. This includes links from advertisers, sponsors and partners that may use our logo(s) as part of a co-branding agreement.

We have no control over these third parties, and your use of their websites and features are subject to the privacy policies posted on those websites. We are not responsible or liable for the privacy practices or business practices of any third-party website. Therefore, you should exercise caution and review the privacy policies applicable to those external websites you visit them, before you provide your personal information.

12. Legal purchase age

You must not provide us with your personal information if you are not of legal age to purchase alcohol in the jurisdiction in which you reside and (if different) in the jurisdiction in which you are accessing the site. We do not intend to collect personal information from any individuals under the legal purchase age, or to market alcoholic beverages to anyone under the legal purchase age.

13. How can you contact us?

If you have any questions, complaints, or comments about this Privacy Policy or our how we collect and manage your personal information, please contact us in writing at c/o Privacy Officer, Pernod Ricard India Private Limited, Building No.8C, 15th Floor, DLF Cyber City, DLF Phase-II, Gurgaon-122002, or sending an email to: india.connects@pernod-ricard.com

 

General Enquiries: +91 (124) 235 8100

Email: india.connects@pernod-ricard.com 

 

COOKIE Policy

Subject to you consent when required by applicable law, our website use cookies and similar technologies (“cookies”).

This Cookies Policy (the "Policy") describes how Pernod Ricard India Private Limited whose registered office is at 5th Floor, D-3, District Centre Saket, New Delhi-110017 ("Pernod Ricard" or "we"), is committed to respecting your privacy regarding its use of cookies on its websites, applications, pages on social media etc. (the "Digital Media").

1. WHAT IS A COOKIE ?

Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you visit our Digital Media. A cookie will usually contain the name of the website/application from which the cookie has come from, the duration of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

2. WHY DO WE USE COOKIES ?

We use cookies to make our Digital Media easier to use and to better tailor our Digital Media and our products to your interests and needs.

Cookies can do this because our Digital Media can read and write these files, enabling them to recognise you and remember important information that will make your use of our Digital Media more convenient (for example by remembering preference settings).

Cookies may also be used to help speed up your future activities and experience on our Digital Media. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our Digital Media and to help us improve the structure and content of our Digital Media.

3. WHAT ARE THE DIFFERENT TYPES OF COOKIES WE USE?

The types of cookies that we may use can be either session or persistent, or first party or third-party cookies.

·        Persistent cookies are used to save your login information and remember your settings for future logins to our Digital Media. A persistent cookie is a cookie stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the Digital Media that created it when you visit it again.

·        Session ID cookies are used to enable certain features of our Digital Media and services, to better understand how you interact with our Digital Media and to monitor aggregate usage and web traffic routing. Unlike persistent cookies, session cookies are deleted from your computer when you close your browser. They usually store an anonymous session identifier on your computer allowing you to browse a website / application (for example) without having to log in to each page.

·        First party cookies are our own cookies, which we use to improve your experience. They are associated with a user's personal information. No third party has access to the information we collect through our own cookies.

·        Third party cookies are cookies placed on our Digital Media by third parties to provide their services, including advertising cookies. They set cookies (third party cookies) on your device on our behalf when you visit our Digital Media to allow them to deliver the services they are providing. You will find more information about these cookies in their privacy policies.

You will find below a list of the different types of cookies we use on our Digital Media. To the extent information collected through cookies constitutes personal information, the provisions in the Pernod Ricard Online Privacy Policy apply in addition to this Cookie Policy.

a. Essential Cookies

Essential cookies are cookies which are strictly necessary for our Digital Media to work and to use its services and features. Without these strictly necessary cookies, our Digital Media will not perform as smoothly for you as we would like it to and we may not be able to provide the Website or certain services or features you request.

We also use technical cookies which allow our Digital Media to remember choices you make (such as your user name, language or the region you are in) for customization and personalization purposes. These cookies do not gather any information about you that will be used for advertising or remember where you have been on the internet.

These cookies are necessary to the operation of our Digital Media and therefore you cannot opt-out to their use.

b. Analytics Cookies

Our Digital Media may also use Google Analytics cookies. These cookies collect information about how you use and move around our Digital Media. For example, these will keep track of what pages are most visited, Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Website, to track users’ movements around our Digital Media and to gather demographic information about our user base as a whole.

c. Marketing and profiling cookies

We work with third-party advertising companies to serve ads while you are visiting our Digital Media and permit these companies to place and access their own cookies on your device in the course of serving advertisements on our Digital Media. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites/applications, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you.

4. HOW LONG ARE COOKIES STORED?

Cookies will have a maximum retention period after their first deposit into the user's terminal as required by applicable law.

5. HOW TO CONTROL COOKIES ON OUR DIGITAL MEDIA?

Except for cookies which qualify as essential, the cookies described above will be installed on your computer only if you continue your browsing after having read the banner appearing on the home page.

6. HOW TO CONTACT US?

If you have any questions, comments, or concerns about your use of cookies please email at:

india.connects@pernod-ricard.com

 

General Enquiries: +91 (124) 235 8100

Email: india.connects@pernod-ricard.com